Appointments

Our practice operates a doctors’ appointment system that allows you to be seen on the same day or to book appointments ahead if you wish.

The best way to book an appointment is by phone or online. Every weekday morning from 8.00am you can ring the surgery on 020 8778 8027.

For pre-bookable appointments, contact the surgery from 8.00am onwards.  These can be booked in advance by telephone, in person or via the internet and are available to book up to one month in advance.

Alternatively, you can book your appointment on line. To use this facility you must register in person at reception first. For security reasons, you will be asked for official proof of your identity, eg driving licence, passport, benefits book etc. before a registration form can be issued.

Patients have a right to express a preference of practitioner. Should you wish to be seen by a particular doctor, please let staff know at time of booking. However, you are asked to note that this will depend on the availability of that GP.

Routine appointments are normally for 10 minutes and are for one problem only.

Our 6 permanent GPs are generally available as follows:

GP Day Surgery Times
Dr M Fagbohun
(female)
Monday
Tuesday
Wednesday
Thursday
Morning and Afternoon
Dr M Patel
(female)
Wednesday
Thursday
Morning and Afternoon
Dr M Sundaresan
(male)
Monday
Tuesday
Thursday
Friday
Morning and Afternoon
Dr N Read
(female)
 Monday
Tuesday
Wednesday

 Morning and Afternoon

Morning

Dr A Nortley-Meshe

(female)

Monday
Wednesday

Morning and Afternoon

 

 Dr N Payne
(female)
Friday Morning

We appreciate that the majority of patients wish to be seen by a GP they know. However, we hope we have explained why this is not always possible especially when you may have only a limited time available and the doctor of your choice is in surgery for just 2 days. We would also ask you to bear in mind that our doctors also suffer illness or need to take leave which again will further reduce available appointments at certain times.

Open Access Clinic

We have an open access clinic on Wednesday mornings which runs from 8.30am to 9.15am.  Patients will be able to attend between these times without booking an appointment and will then wait for their turn to see the doctor.  The length of time spent waiting will vary as it will depend on the number of patients attending the open access clinic on that day.  Patients have the right to a same day assessment if clinically indicated.  The surgery guarantees that patients who require urgent care or advice will receive a clinical response on the day.

Urgent appointments

Our practice guarantees that we will provide a clinical response on the day to all patients who contact us within our opening hours, who require urgent care or advice.

Late arrivals

If you are late for your appointment, there could be a considerable delay before you are seen by the doctor.  If you are more than 10 minutes late, you will only be seen at the doctor’s discretion.

Why might it be difficult to get an appointment?

The surgery is particularly busy on Mondays, especially during the winter months. If your appointment is not urgent, try to book on a less busy day.

Keep it or cancel it

If you no longer require an appointment, it is very important that you cancel it. Many appointments are lost because people do not attend. If you cannot keep an appointment, please inform us as soon as possible so that the time can be given to another patient.  Please note that if you have registered for on line booking, you can cancel your appointment via the internet even if you did not book on line.

Texting Appointment Reminders

The surgery is now offering text reminders to patients. We will text you your appointment details when you book and then a reminder 2 days before your appointment giving you time to cancel if you no longer require the appointment.

If you do not wish to have text reminders, please inform our reception team and we will opt you out.

Telephone Advice

People often make an appointment to see a GP or nurse when the reason for doing so could have been resolved or dealt with by talking to a clinician on the telephone.

If you are worried or need advice about a particular health concern but are unsure whether or not to book an appointment, you can contact the surgery and make a request to speak to either the Practice Nurse or Duty Doctor who will phone you back during the day. Please ensure we have your correct telephone number and contact details.

HOME VISITS

Your co-operation in attending the surgery if at all possible is greatly appreciated. Not only are we able to offer more comprehensive care in the surgery but also a doctor can see 5-6 patients at the practice in the time it takes to do 1 home visit.

Home visits are meant for people too ill or infirm to come to the surgery. If you do need a visit please try and make the request by 10:00am. Visits will only be arranged after that time in a case of sudden emergency. Please give the receptionist as much information as possible to enable the doctor to allocate priority to your call.

EMERGENCIES OUTSIDE OF NORMAL CONSULTING HOURS:

Weekend, Bank Holiday and Night Cover
The Out of Hours service, 111, is available when the surgery is closed.

If you require urgent attention out of hours that cannot wait until the sugery re-opens, please call

111

This service offers the options to give out of hours advice, for you to visit their base or for a home visit if appropriate. We would urge that, to avoid putting unnecessary pressure on this service, you use it for urgent problems only.

Should you ring the surgery out of hours, you will be advised to call 111.  In addition,

NHS DIRECT

operates a 24 hour nurse advice and information service, providing confidential information.

Telephone: 0845 4647 Website: www.nhsdirect.nhs.uk

HOWEVER, IF YOU HAVE A LIFE THREATENING MEDICAL EMERGENCY,
PHONE 999 AND ASK FOR AN AMBULANCE.

URGENT CARE CENTRE

For minor injuries and ailments that occur out of surgery hours, we would ask please that you do not attend A&E but instead go to the nurse-led service at Beckenham Beacon which is available 8am-8pm, 7 days a week at 379 Croydon Road, Beckenham, Kent, BR3 3QL.  Telephone: 01689 866037/38.