Suggestions and complaints

The practice welcomes any comments or suggestions from patients that may help us give you a better service. With regard to complaints, we take all complaints very seriously and have a complaints procedure which has been approved by the local health authority – a leaflet outlining the procedure is available from reception.  (Our Complaints Procedure may also be downloaded here complaints-leaflet).

If you have a specific complaint, please write to the Practice Manager in the first instance. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

If you feel that you cannot raise your complaint with us, or if you are dissatisfied with our Complaints Procedure, you can also get help from:

Kings College NHS Foundation Trust: email kch-tr.patientcomplaints@nhs.net

Oxleas NHS Foundation Trust: Chrissie Strickland Complaints@oxleas.nhs.uk

Bromley Healthcare Community Services: Phone: 01689 866544, contact@bromleyhealthcare-cic.nhs.uk

Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the details below.

NHS England
PO Box 16738
Redditch
B97 9PT

tel:  0300 311 22 33

email: england.contactus@nhs.net

We also welcome any suggestions you have to improve our service. Please complete our feedback form here or alternatively, there is a suggestion box in reception.