Patient Charter

Successful medical care involves a partnership between patient and doctor. We aim to provide the very best care and advice possible in a friendly and efficient environment within the resources available. We expect patients to use our services thoughtfully, to respect our staff and premises and to take overall responsibility for their own health and that of their children.

You have the right to:

  • a high standard of medical care
  • absolute confidentiality
  • be treated as an individual and given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems
  • access to your medical records, subject to legal guidelines
  • a prompt response to telephone calls
  • an appointment on the same day if you are acutely ill
  • an explanation if you have to wait more than 30 minutes in the surgery after your alloted appointment time
  • have repeat prescriptions available within 48 hours
  • a detailed leaflet explaining our services
  • a prompt investigation of any complaint

Your Responsibilities


  • follow the medical advice given
  • treat all staff with courtesy and respect – rudeness or abuse will not be tolerated
  • be considerate to other patients in the building
  • respect our home visiting and out of hours emergency services
  • cancel appointments if you cannot attend
  • inform the practice of any change of address or telephone number
  • learn how to treat your own minor illnesses and to keep all medicines at home in a safe place